Administrative Assistant (Healthcare)

Location: Fully remote within European Union countries under a B2B contract; evening schedule in Europe aligned with US Eastern Time, 11:00–20:00 ET. Weekend shifts may be included, with weekdays off.

Company

hirify.global is a product-driven medical technology company providing accessible mental health care through an online platform.

What you will do

• Handle incoming and outgoing patient communications, primarily by phone.
• Resolve appointment, prescription, and support-related requests.
• Coordinate with healthcare providers, pharmacies, and internal teams.
• Manage patient cases end-to-end and keep patients informed.
• Maintain accurate documentation in CRM and EMR systems.
• Complete daily operational tasks within defined timelines.

Requirements

• At least 2 years of recent hands-on experience in online customer support.
• Proven experience handling inbound and outbound calls in English; fluency in spoken and written English.
• Healthcare education or hands-on experience working with medical institutions.
• Experience with CRM systems, strong attention to detail, and accurate data management.
• Availability for a five-day workweek and primarily US Eastern Time hours.
• Ability to work under a B2B contract from an European Union country, with reliable high-speed internet and a suitable home office setup.

Nice to have

• Experience in healthcare, telehealth, or medical administration.
• Experience working with patients, healthcare providers, or pharmacies.
• Familiarity with prescription workflows.

Culture & Benefits

• Fully remote collaboration with flexible working arrangements.
• Health insurance compensation after the probation period.
• Sports and wellness compensation.
• 19 paid vacation days annually and 3 additional wellness days.
• Paid sick leave for the first 5 working days.
• Training, career growth, supportive professional community, and administrative support.

Hiring process

• Submit a profile and speak with the HR manager.
• Speak with the Head of MedOps.
• Receive an offer.