Senior Deal Desk Specialist (SaaS)

Location: Hybrid, 3 days onsite per week at the London, UK office; candidates must live within commutable distance to London

Salary: GBP 65,000–85,000 gross per year

Company

A cloud-native software company providing digital employee experience solutions based on real-time analytics, automation, and employee feedback across enterprise endpoints.

What you will do

• Own end-to-end Deal Desk operations and manage the deal queue, reviews, SLAs, and approval records.
• Review complex deals and recommend pricing, positioning, packaging, and deal structures.
• Advise Sales, Pre-Sales, Channel, and MSP teams on deal-related questions and decision-making.
• Review partner contract terms and coordinate contract reviews and redlining with Legal, Sales, and external parties.
• Support responses to RFPs and RFQs while maintaining compliant, auditable deal documentation.
• Document policies, deliver sales training, and support process design and system enhancement projects.

Requirements

• 5–7 years of relevant experience supporting Deal Desk operations and complex deals.
• Required SaaS B2B software industry experience.
• Strong business acumen, communication, interpersonal, organizational, and multitasking skills.
• Process- and systems-oriented approach with strong attention to detail, controls, data management, and integrity.
• Bachelor’s degree required; a Master’s degree is preferred.
• Strong command of Microsoft Office.

Culture & Benefits

• Permanent employment with a competitive compensation package.
• Hybrid work model with flexible hours.
• Unlimited paid time off in addition to 25 days of holidays, plus 3 company-paid volunteer days.
• Private health insurance for employees and families, life insurance, and Medicash coverage.
• 12% pension contribution, professional training access, paid caregiver leave, and childcare support.
• Public transportation reimbursement of up to £1,250 per year and monthly fitness reimbursement of up to £40.