Senior Strategic Account Executive

Location: Remote, based in Sydney, Australia. Approximately 30–40% travel is expected for customer and team meetings.

Company

Twilio provides communications technology that enables businesses and developers to create personalized customer experiences.

What you will do

• Develop and execute territory plans for strategic Public Sector, Healthcare, Non-profit, and Higher Education accounts.
• Drive revenue retention, cross-selling, upselling, and expansion of existing customer use cases.
• Generate multi-product pipeline across the Twilio platform and maintain accurate forecasts.
• Manage strategic customer relationships through regular engagements, QBRs, and workshops.
• Build cross-functional relationships with Solutions Engineering, Partners, Marketing, Support, Product, and Leadership.
• Represent Twilio and Twilio.org in the APJ region and advocate for customer needs.

Requirements

• Proven experience growing revenue and gross profit with large-scale public sector and enterprise customers in Asia.
• Experience selling to and managing complex public sector relationships, including work with partners and resellers.
• CPaaS experience or a background in complex enterprise solution selling.
• Experience selling to C-suite stakeholders and building business cases to unlock additional budgets.
• Demonstrated success growing existing accounts, executing account plans, and increasing wallet share.
• Native-speaker level English proficiency required.

Nice to have

• Familiarity with the Challenger sales methodology.
• Experience working with system integrators, resellers, and value-added resellers.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Competitive pay and generous time off.
• Parental and wellness leave.
• Healthcare and retirement savings program.
• Opportunities to support community volunteering and donation initiatives.