Account Manager - EMESA North (AI)

Location: London, United Kingdom — hybrid

Company

hirify.global provides a platform for governing APIs, events, and AI agents, with a focus on AI security and digital experiences.

What you will do

• Own and grow relationships with a portfolio of enterprise customers across EMEA North.
• Manage the overall renewal process and drive customer retention and expansion.
• Act as a strategic advisor and primary customer contact, advocating for customer needs internally.
• Lead customer reviews, roadmap alignment sessions, and value realization discussions.
• Collaborate with Product, Engineering, and Support to resolve issues and deliver strategic outcomes.
• Identify and mitigate risks affecting customer adoption, satisfaction, and renewal.

Requirements

• 3+ years of experience in strategic account management.
• Proven experience managing enterprise relationships from a strategic perspective.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Confidence navigating technical conversations while maintaining a business-value focus.
• Strong analytical, organizational, proactive, and outcome-oriented approach.
• Understanding of API management, developer ecosystems, or related technologies is advantageous.

Nice to have

• Experience with SaaS, AI-enabled systems, or open-source communities.
• Curiosity and a growth mindset.

Culture & Benefits

• Competitive medical coverage and pension or 401k program options.
• Stock options.
• 25 days of holiday plus in-country national holidays.
• Three mental health days, a wellness allowance, and a professional development budget.
• Hybrid work culture with regional hubs, quarterly team events, and an annual offsite.