Product Sales Specialist (Voice Wholesale)

Location: Zagreb, Croatia; hybrid work model

Company

hirify.global operates a global full-stack cloud communication platform with more than 75 offices across six continents.

What you will do

• Own and grow a portfolio of Tier 1 voice wholesale partners, including international carriers, aggregators, and operators.
• Drive traffic growth while managing gross margin, pricing, bilateral agreements, and commercial terms.
• Identify routing and destination opportunities and optimize LCR, voice quality, and margin with Routing and NOC teams.
• Monitor ASR, ACD, PDD, and NER; respond to traffic drops, quality degradation, and margin erosion.
• Collaborate with Revenue Assurance to prevent fraud, grey routes, and revenue leakage.
• Coordinate cross-functional teams and maintain forecasting, reporting, and opportunity tracking in Salesforce and internal tools.

Requirements

• 4+ years of experience in international voice wholesale within the carrier or aggregator business.
• Strong knowledge of A2P/P2P voice, CLI, routing strategies, LCR, bilateral interconnects, and pricing models.
• Experience managing high-volume, margin-sensitive voice traffic and improving voice quality metrics.
• Strong commercial ownership of revenue, margin, and traffic growth in dynamic pricing environments.
• Ability to work cross-functionally across complex internal organizations.
• Fluent English required.

Nice to have

• An established network within the international carrier ecosystem.
• Experience with fraud prevention and Revenue Assurance processes.
• Understanding of regional voice regulations.

Culture & Benefits

• Performance-driven bonuses, regular compensation reviews, and recognition for impact.
• Flexible working hours and a hybrid work model tailored to local regulations.
• Employee Stock Ownership Plan with stock option opportunities.
• Time off, special leave days, and well-being support.
• Career mobility, upskilling, mentorship, onboarding, and training programs.
• Short- and long-term international mobility opportunities across global hubs.

Hiring process

• Applications are processed only through hirify.global's official Workday platform.