Technical Customer Success Specialist (Web Data)

Location: Vilnius, Lithuania — hybrid; day shift from 09:00 to 17:00 EET

Gross salary: €1,500–€2,050 per month plus bonuses

Company

hirify.global develops web data gathering solutions for thousands of businesses, including Fortune 500 companies.

What you will do

• Support B2C and B2B customers through online chat, email, and dedicated channels for higher-tier clients.
• Investigate customer requests using client-provided details, internal databases, and product information.
• Explain technical topics clearly, provide updates, and follow issues through to resolution.
• Collaborate with technical teams on complex cases and translate technical information into customer-facing answers.
• Monitor server health checks, client communication channels, and shift handovers.
• Identify recurring questions and provide proactive guidance throughout the customer lifecycle.

Requirements

• Experience in customer support, customer success, or another client-facing role.
• Tech-savvy mindset with strong problem-solving skills and curiosity about how products work.
• Investigative, independent, and motivated approach with the ability to learn quickly and take ownership.
• Quick reaction, strong focus, and empathy when helping customers resolve issues.
• Excellent communication skills in English and Lithuanian.

Nice to have

• Experience with proxies, VPNs, or similar products.

Culture & Benefits

• Internal and external learning resources, mentorship, conferences, and knowledge-sharing events.
• Private health insurance, psychotherapy, well-being consultants, gym access, and a wellness app.
• Team events, overseas workation, and quarterly team-building budgets.
• Bonus vacation days, paid life-moment days off, barista coffee, and work equipment.