FinTech Client Support Analyst

Location: Vilnius, Lithuania; hybrid work with at least 3 days per week in the office. Afternoon shift hours are required: 15:00–00:00 LT.

Salary: €2,000–€2,250 gross per month, plus applicable short-term incentives and long-term equity incentives.

Company

hirify.global provides cloud-based IT products and services for financial institutions in a globally connected environment.

What you will do

• Provide responsive support for cloud-based IT products used by financial institution clients.
• Manage critical incidents from initial report through resolution, maintaining clear and timely client communication.
• Follow release management processes to support smooth deployments and timely client updates.
• Contribute to initiatives that improve service quality and operational efficiency.
• Create and maintain internal knowledge articles for team capability and knowledge sharing.

Requirements

• Experience in client support or IT support, or equivalent practical experience.
• Willingness to work the 15:00–00:00 LT afternoon shift.
• Strong time management, organization, attention to detail, communication, and collaboration skills.
• Ability to work in a global, matrixed environment.
• Proficiency in written and spoken English.
• No previous unspent convictions for criminal offences under the Criminal Code of the Republic of Lithuania, except offences solely related to minor road traffic violations.

Nice to have

• Familiarity with capital markets or financial services.
• Experience with incident management and release management processes.
• Ability to use AI tools to improve productivity and service delivery.

Culture & Benefits

• Hybrid work setup in a modern office environment.
• Annual bonus, annual equity grant, and employee stock purchase plan with discounted company shares.
• Pension plan with hirify.global contribution and health insurance.
• Six additional days off per year, plus extra vacation based on tenure.
• Up to 20 days per year working from almost anywhere, paid volunteer time, and global mentoring.
• Unlimited access to e-learning, fitness classes, mental health support, and other workplace benefits.