FinTech Client Support Analyst

Location: Vilnius, Lithuania; hybrid work with at least 3 days per week in the office. Afternoon shift: 15:00–00:00 LT.

Base pay: €2,000–€2,250 gross per month, plus applicable short-term and long-term incentives.

Company

hirify.global provides technology and financial market infrastructure services to financial institutions and market participants.

What you will do

• Provide responsive support for cloud-based IT products used by financial institutions.
• Manage critical incidents from initial report through resolution while keeping clients informed.
• Follow release management processes and provide timely client updates during deployments.
• Contribute to initiatives that improve service quality and operational efficiency.
• Create and maintain internal knowledge articles for team capability and knowledge sharing.

Requirements

• Experience in client support or IT support, or equivalent practical experience.
• Willingness to work the 15:00–00:00 LT afternoon shift.
• Strong time management, organizational skills, and attention to detail.
• Excellent communication and collaboration skills in a global, matrixed environment.
• Proficiency in written and spoken English.
• No previous unspent convictions for criminal offences under the Criminal Code of the Republic of Lithuania, except offences solely related to minor road traffic violations.

Nice to have

• Familiarity with capital markets or financial services.
• Experience with incident management and release management processes.
• Ability to use AI tools to improve productivity and service delivery.

Culture & Benefits

• Annual bonus and annual equity grant, with an employee stock purchase plan.
• Pension plan with company contribution and health insurance.
• Six additional days off per year, plus extra vacation based on tenure.
• Work from almost anywhere for up to 20 days per year.
• Paid volunteer time, global mentoring, and unlimited access to e-learning platforms.
• Well-being support including gym, yoga, Pilates, massages, and 24/7 mental health assistance.