FinTech Client Support Analyst (Fintech)

TL;DR

FinTech Client Support Analyst (Fintech): Delivering technical support for cloud-based IT products used by financial institutions with an accent on incident management and release processes. Focus on managing critical incidents end-to-end and driving continuous operational improvements.

Location: Hybrid in Vilnius, Lithuania (at least 3 days a week in-office)

Salary: €2,000–€2,250 gross per month

Company

hirify.global is a leading global financial technology company providing cloud-based services and infrastructure to financial institutions.

What you will do

• Provide responsive support for cloud-based IT products for financial institution clients.
• Manage critical incidents end-to-end, ensuring clear and timely communication until resolution.
• Execute Release Management processes to enable smooth deployments and client updates.
• Contribute to continuous improvement initiatives to enhance service quality and operational efficiency.
• Create and maintain internal knowledge articles to support team capability and sharing.

Requirements

• Experience in a client support or IT support role.
• Willingness to work afternoon shift hours (15:00–00:00 LT).
• Must be based in or able to work in Vilnius, Lithuania (hybrid setup).
• Strong time management, organizational skills, and high attention to detail.
• Proficiency in English, both written and spoken.

Nice to have

• Familiarity with capital markets or financial services.
• Experience with incident and release management processes.
• Ability to leverage AI tools to enhance productivity and service delivery.

Culture & Benefits

• Competitive compensation including annual bonuses and equity grants.
• Employee Stock Purchase Plan (ESPP) and company-contributed pension plan.
• Comprehensive health insurance and 24/7 mental health support for employees and families.
• Hybrid work model with flexibility to work from almost anywhere up to 20 days per year.
• Additional vacation days based on tenure and paid time off for volunteering.
• Wellness perks including free gym, yoga, pilates classes, and in-office massages.
• Unlimited access to e-learning platforms and a global mentoring program.