Customer Support Specialist (FinTech)

Location: Vilnius, Lithuania; hybrid workplace with shifted hours from 10am to 6pm UAB time

Company

hirify.global is a FinTech company providing digital payment solutions for the travel industry, including virtual cards and bank transfers for businesses.

What you will do

• Provide timely, professional support for customer questions and requests, including following up on survey responses.
• Track customer interactions and reporting accurately in HubSpot and the support ticket system.
• Identify improvements to the customer experience, knowledge base, and support processes.
• Assist with onboarding new customers and support their early use of the hirify.global platform.
• Support transaction monitoring by reviewing flagged transactions and resolving or escalating them with the CDD specialist.
• Collaborate with operations, account management, product, and cross-functional teams on ongoing projects.

Requirements

• Excellent written and verbal communication, including the ability to explain technical concepts to non-technical audiences.
• Problem-solving and analytical skills with a proactive approach to resolution.
• Experience using a CRM and support ticket system.
• Fluent English is essential.
• Technical aptitude and the ability to learn new software and systems quickly.
• Experience working in a regulated environment.

Nice to have

• Additional European language skills.

Culture & Benefits

• Hybrid work in Vilnius.
• Shifted working hours from 10am to 6pm UAB time.
• Fast-paced environment with changing priorities.
• Cross-functional collaboration across operations, account management, product, and customer-facing teams.
• Opportunity to contribute directly to customer satisfaction and process efficiency in a growing FinTech company.