IT Specialist (Pharma IT)

Location: Hamburg, Germany; support for locations in Germany, Portugal, and Switzerland.

Company

hirify.global Pharmaceuticals develops generic drugs for international markets and is strengthening its Corporate IT team.

What you will do

• Provide first- and second-level support for users across Germany, Portugal, and Switzerland.
• Support Windows desktops, laptops, mobile devices, Microsoft 365 applications, and workplace technologies.
• Administer user accounts and permissions and install, configure, and maintain IT hardware and software.
• Handle incidents and service requests through ITSM and ticketing systems.
• Support LAN, Wi-Fi, VPN, communication solutions, IT security, compliance, and corporate standards.
• Collaborate with internal IT teams and external providers, participate in international projects and rollouts, and assist users with Microsoft Copilot, Claude, and similar AI tools.

Requirements

• Completed vocational training or a degree in computer science, IT system administration, IT support, or a related field.
• At least five years of professional experience in IT support, IT service desk, or end-user support.
• Very good knowledge of Windows, Microsoft 365, Active Directory, LAN/WLAN, TCP/IP, VPN, workstation technologies, and end-user devices.
• Experience with IT service management processes and ticketing systems.
• Good knowledge of IT security and user management.
• Professional experience with AI-powered workplace solutions such as Microsoft Copilot, Claude, or similar applications.
• Excellent command of German and English.
• Strong service orientation, ability to work independently, and excellent problem-solving skills.

Nice to have

• Experience in regulated environments such as pharmaceutical, healthcare, or life sciences.

Culture & Benefits

• International opportunities within a global network.
• Seminars and further training opportunities.
• Benefits supporting work-life balance.
• Application encouraged even when not all profile requirements are fulfilled.

Hiring process

• Submit an application with all necessary documents via the application portal.