Technical Support Representative II (Medical Devices)

Location: On-site in Chelmsford, Massachusetts; applicants must live within a reasonable commuting distance. Relocation is not offered.

Salary: $31.00–$33.50 per hour

Company

hirify.global develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions, serving EMS, hospital, public safety, and military customers worldwide.

What you will do

• Provide Tier I and Tier II technical support for hirify.global products by telephone and email.
• Investigate inquiries, research required information, follow up, and ensure satisfactory customer resolution.
• Record claims accurately in Oracle and complete Customer Call Reports.
• Escalate issues to product teams and coordinate toward effective customer outcomes.
• Mentor junior representatives and maintain current knowledge of system updates.
• Provide occasional evening and weekend emergency phone support and travel to customer sites for troubleshooting and installation support.

Requirements

• At least 2 years of technical support data experience working directly with customers, or equivalent technical industry experience.
• Strong attention to detail, organization, communication, listening, interpersonal, customer follow-up, and problem-solving skills.
• A four-year degree in electronics or biomedical studies is preferred, or equivalent experience.
• Alternatively, a two-year degree or electronics certification with 5+ years of complementary experience.
• Paramedic certification and clinical-environment experience are preferred.
• hirify.global does not provide immigration-related sponsorship; applicants must not require H-1B, TN, STEM, OPT, or other hirify.global immigration sponsorship now or in the future.

Culture & Benefits

• Work focused on improving outcomes for patients with critical cardiopulmonary conditions.
• Culture values innovation, self-motivation, and an entrepreneurial spirit.
• Comprehensive benefits plans are available.
• Occasional on-call coverage is required for evening and weekend emergencies.