Device Support Specialist

Location: Remote

Salary: Starting at $15/hour

Company

hirify.global provides technology-enabled services focused on supporting clients and customers in a service-oriented healthcare environment.

What you will do

• Handle inbound and outbound calls while providing a supportive customer service experience.
• Manage emails, help desk tickets, reports, dispatches, messages, and device maintenance signals.
• Research, investigate, document, and respond to technical issues and customer complaints.
• Provide guided troubleshooting and explain device functionality to non-technical users.
• Route calls and service requests to the appropriate departments or representatives.
• Learn and follow phone queue metrics, service-level agreements, quality standards, schedules, and company procedures.

Requirements

• High school diploma.
• Clear verbal and written communication, active listening, patience, and empathy.
• Ability to explain technical information to non-technical individuals.
• Basic knowledge of technology concepts, devices, troubleshooting, and problem-solving.
• Accurate documentation and data-entry skills with strong attention to detail.
• Ability to manage call volume, meet schedules and service levels, collaborate with colleagues, and learn from experienced team members.

Culture & Benefits

• Medical, dental, and vision insurance.
• Employer-paid basic life insurance and AD&D, with voluntary life insurance options.
• Health care and dependent care flexible spending accounts.
• 401(k) retirement savings plan with company match.
• Paid time off, paid parental leave, and short- and long-term disability coverage.
• Tuition reimbursement and employee discounts.