NDA, Healthcare Support | Patient Advocate

Location: Remote in Colombia

Company

hirify.global is a global staffing company supporting NDA, Healthcare Support, whose mission is to connect patients with financial assistance programs, medications, and essential healthcare services.

What you will do

• Enroll eligible patients in philanthropic aid and financial assistance programs.
• Manage post-enrollment activities, including claims submission and medication ordering.
• Review patient enrollments for accuracy and completeness, and escalate or appeal denied assistance applications.
• Order, receive, log, and coordinate timely medication deliveries to designated pharmacies.
• Answer patient and client questions, provide financial healthcare information, and deliver empathetic customer service.
• Identify opportunities to improve Atlas products and services.

Requirements

• Hands-on healthcare experience is required.
• Experience in a high-performance, high-accountability environment.
• High-school diploma or equivalent.
• Excellent written and verbal English communication, strong listening skills, empathy, and attention to detail.
• Proficient computer skills.
• Successful completion of a standard background check, drug screen, and medical clearance, including applicable vaccination mandates.
• Work from a distraction-free, HIPAA-compliant home office in Colombia.

Culture & Benefits

• Full-time remote work with professional representation of Atlas from the home office.
• Internet service must use cable or fiber; DSL, satellite, and wireless broadband are not permitted except for emergency mobile hotspot use.
• Minimum internet speed: 2 Mbps upload and 5 Mbps download.
• An uninterrupted wired connection is required; wireless work is prohibited.
• Workspace equipment must support gigabit Ethernet and at least two wired connections for the computer and company phone.