Customer Service Representative (Colombia)

TL;DR

Customer Service Representative (Customer Support): Managing customer protocols and quality control for global corporations with an accent on root cause analysis and process improvement. Focus on resolving complex customer complaints, optimizing service efficiency, and maintaining high quality standards.

Location: Must be based in Bogota, Colombia

Company

hirify.global is a fast-growing technology company providing professional customer service and operational support to some of the world's largest corporations.

What you will do

• Maintain and update customer protocols to ensure high quality standards are met.
• Conduct regular quality control and resolve customer complaints using root cause analysis.
• Investigate customer issues and propose corrective actions to improve service.
• Gather customer satisfaction feedback and provide daily operational guidelines to staff.
• Analyze process inefficiencies and suggest improvements to optimize workflows.
• Collaborate with senior management on assigned projects and stay updated on industry regulations.

Requirements

• Bachelor's degree or equivalent professional work experience.
• Prior experience in customer service, quality control, or a related field.
• Excellent written and spoken English proficiency.
• Strong problem-solving, decision-making, and organizational skills.
• Ability to prioritize and manage a changing workload with high attention to detail.

Culture & Benefits

• Collaborative environment with ambitious and talented people from diverse backgrounds.
• Culture of continuous learning, creativity, and innovation.
• Annual performance reviews and company-organized events.
• Financial bonuses for employees with children.
• Modern office space featuring a lounge, video games, pool table, and foosball.