Aftercare Coordinator - Property Management - Lloyds Living

Location: Manchester, with hybrid working

Salary: £30,201–£31,790 per year

Company

hirify.global is a major financial services organisation building the future of finance through its Lloyds Living property business.

What you will do

• Act as the first point of contact for Property Managers and coordinate reported repairs and defects through to resolution.
• Log, triage, monitor, and progress defects in FixFlo and internal systems.
• Coordinate access, appointments, inspections, and remedial works with customers, contractors, developers, and managing agents.
• Hold developers accountable for SLA performance, escalate blockers, and maintain clear progress updates.
• Maintain accurate schedules, spreadsheets, shared folders, calendars, and mailbox records.
• Coordinate End of Defects inspections and sign-off, escalating delays and quality issues when required.

Requirements

• At least 2 years of experience in the residential property sector.
• Experience managing the full defect lifecycle through End of Defects, ideally in development or housebuilding.
• Experience liaising with Employers Agents, Managing Agents, Developers, suppliers, and other third parties.
• Strong organisation, attention to detail, communication, prioritisation, and problem-solving skills.
• Proficiency in Microsoft Office and defect management platforms such as FixFlo.
• Customer-focused, collaborative approach and ability to work effectively under pressure.

Culture & Benefits

• Hybrid working and an inclusive workplace focused on diversity and belonging.
• Pension contribution of up to 15%.
• Annual performance-related bonus and share schemes, including free shares.
• 24 days of holiday plus bank holidays.
• Flexible lifestyle benefits, wellbeing initiatives, and generous parental leave policies.
• Workplace adjustments available for colleagues with disabilities or long-term health and neurodivergent conditions.