Sales Operations Lead

Location: Colombo, hybrid workplace

Company

hirify.global supports an established technology consultancy delivering technology solutions to organisations across Australia.

What you will do

• Own the end-to-end quote-to-cash and procure-to-deliver lifecycle, from customer requests through delivery and invoicing.
• Create accurate quotes by validating pricing, availability, lead times, commercial terms, and customer requirements.
• Raise and track purchase orders, coordinate distributors and suppliers, and manage acknowledgements, back orders, shipment dates, and fulfilment risks.
• Track orders, coordinate dispatch and delivery, maintain customer communication, and resolve delivery-related issues.
• Process supplier invoices, match purchase orders and receipts, generate customer invoices, and monitor reconciliations.
• Prepare commission and operational reports and implement improvements to processes, documentation, controls, and data accuracy.

Requirements

• 7+ years of experience in sales operations, product sales administration, procurement, order management, quote creation, or related commercial operations.
• End-to-end experience with quotes, purchase orders, supplier coordination, invoicing, order tracking, and product delivery.
• Experience supporting the Australian market and familiarity with Australian customers, suppliers, business practices, and commercial processes.
• Working knowledge of invoicing, purchase order matching, reconciliations, and basic bookkeeping or financial processing.
• Experience with Xero or comparable cloud accounting platforms, plus strong proficiency with Google Workspace and collaboration tools.
• Excellent written and spoken English, strong attention to detail, proactive ownership, organisation, and customer-focused communication.

Nice to have

• Exposure to HubSpot or another CRM.
• Experience with workflow or ticketing platforms.

Culture & Benefits

• Payment in Australian Dollars.
• Medical insurance from day one for the employee and spouse, or parents if unmarried.
• OPD coverage, home office setup allowance, internet allowance, and gym and wellness allowance.
• Flexible work between home and office within the hybrid arrangement.
• Mental health and counselling support, certification reimbursement, team events, and rewards and recognition.
• Open-door culture with regular engagement activities and company celebrations.