Sr. Solutions Support Engineer (Cloud Security)

Location: Remote - Ireland. Applicants must have the legal right to work in Ireland without visa sponsorship.

Company

Wiz provides a cloud and AI security platform that connects code, cloud, and runtime security in a shared context.

What you will do

• Investigate and resolve customer issues across cloud security posture management, vulnerability scanning, threat detection, container and Kubernetes security, identity and access management, network analysis, and data security.
• Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms, including IAM, networking, API authentication, and scanning infrastructure.
• Diagnose workload scanning and runtime security issues involving deployments, sensors, registry scanning, malware detection, and file integrity monitoring.
• Analyze vulnerability findings, triage false positives, validate detection accuracy, and assess SBOM/SCA, secret detection, and patch management coverage.
• Support shift-left security workflows involving CI/CD scanning, infrastructure-as-code security, admission controllers, Kubernetes connectors, and code scanning.
• Design AI agents, agentic workflows, and other automation to improve support triage accuracy and resolution efficiency; participate in after-hours, holiday, and weekend on-call rotations.

Requirements

• 5+ years of hands-on experience in customer support, technical support, system administration, or a related customer-facing technical role.
• 2+ years working with AWS, Azure, or GCP, including IAM, networking, firewalls, compute, and storage services.
• At least 1 year deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications.
• Strong understanding of cloud security fundamentals, including identity and access management, network segmentation, compliance frameworks, and security posture assessment.
• Ability to read and debug Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL; proficiency with command-line tools and Linux.
• Familiarity with LLM architectures and AI-driven tooling in technical workflows.

Nice to have

• Experience with vulnerability management, SBOM/SCA analysis, CVE triage, threat detection, runtime security, or SIEM/SOAR integrations.
• Experience with agentic workflows, RAG architectures, or AI-powered automation.
• Familiarity with Terraform, CloudFormation, Helm, CI/CD pipelines, GraphQL, REST APIs, or compliance frameworks such as CIS, NIST, SOC2, PCI-DSS, and HIPAA.
• Experience with ServiceNow, Jira, or Zendesk in a support engineering context.

Culture & Benefits

• Remote work from Ireland as part of a global support organization.
• On-call coverage includes after-hours, holidays, and weekends.
• Work on cloud-native security technology used to protect customer infrastructure.