Director of Customer Development (EdTech)

Location: Remote within the United States; availability during U.S. business hours required. Travel requirements: 25%.

Salary: $110,000–$165,000 USD per year.

Company

hirify.global provides a Student Impact Platform that helps colleges and universities use student data to identify risks, take action, and improve student outcomes.

What you will do

• Build trusted relationships with presidents, provosts, C-suite executives, and other institutional stakeholders.
• Lead the implementation and delivery of Strategic Services and managed programs, including institutional-scale change management plans.
• Manage renewals, upsell and cross-sell opportunities, and customer references for RFPs, sales activities, and conferences.
• Create and execute Success Plans aligned with each institution's strategic priorities, improving relationship health, ROI, and renewal outcomes.
• Mentor the Customer Development team, support at-risk accounts, and serve as a senior escalation point.
• Track customer health, contract data, KPIs, renewals, account value, and close dates in Salesforce.

Requirements

• Master's degree or higher.
• 12+ years of professional experience at a U.S. college or university, in EdTech supporting higher education, or a combination of both.
• Leadership experience in Student Success, Academic Affairs, Enrollment Management, Institutional Research, or Data Analysis.
• Experience preparing and delivering formal executive business reviews to AVP, VP, and C-suite audiences.
• Ability to influence and mentor colleagues, lead strategic services or managed programs, and address customer risks proactively.
• Ability to manage a portfolio of 15–20+ accounts and travel up to 25%.

Nice to have

• Experience with Salesforce, Slack, Gong, Claude, and Google Suite.
• Experience with change management, training design, or organizational development in higher education.
• Familiarity with MSCHE, HLC, SACSCOC, Title IV reporting, or state performance-based funding models.

Culture & Benefits

• 100% remote work environment within the United States.
• Paid medical, dental, and vision benefits with a 401(k) match.
• Unlimited flexible PTO and every other Friday off.
• Monthly stipend for home office, professional development, or wellness expenses.
• Generous parental leave and reimbursement for reproductive health, adoption, or gender affirmation treatment.