Director of Customer Development (EdTech)

TL;DR

Director of Customer Development (EdTech): Leading strategic account management and the delivery of managed services for higher education institutions with an accent on customer retention, revenue growth, and C-suite relationship management. Focus on designing success plans, mentoring the customer development team, and maximizing institutional ROI.

Location: Remote (Must be based in the US and available during U.S. business hours)

Salary: $110,000 – $165,000 USD

Company

hirify.global helps colleges and universities apply student data to maximize institutional impact and improve student outcomes through its Student Impact Platform.

What you will do

• Cultivate high-trust relationships with C-Suite executives, including Presidents and Provosts, serving as a strategic advisor.
• Lead the implementation and delivery of the Strategic Services portfolio and institutional change management plans.
• Drive retention and revenue growth by negotiating renewal contracts and identifying upsell/cross-sell opportunities.
• Create and manage customer Success Plans aligned with each institution's strategic goals and priorities.
• Mentor the broader Customer Development team and intervene to support at-risk accounts.
• Manage and track KPIs and contract data within Salesforce (SFDC).

Requirements

• Master's degree or higher.
• 12+ years of professional experience at US higher education institutions or in EdTech.
• Leadership experience in Student Success, Academic Affairs, Enrollment Management, Institutional Research, or Data Analysis.
• Proven ability to deliver formal executive business reviews to senior-level executives (AVP/VP/C-suite).
• Demonstrated experience designing and managing strategic services for institutional customers.
• Ability to travel approximately 25%.

Nice to have

• Experience using Salesforce, Slack, Gong, Claude, and Google Suite.
• Background in change management, training design, or organizational development within higher education.
• Familiarity with accreditation standards (MSCHE, HLC, SACSCOC), Title IV reporting, or state performance-based funding models.

Culture & Benefits

• Full benefits package including paid medical, dental, vision, and 401k match.
• 100% remote work environment.
• Unlimited flexible PTO and every other Friday off.
• Monthly stipend for home office, professional development, or wellness expenses.
• Generous parental leave policy and inclusive reimbursement fund for reproductive health.