Client Onboarding Specialist (Remote)

Location: Remote from Mexico; scheduled hours are Monday–Friday, 9am–6pm PST

Salary: $24,000 annual base pay plus variable bonus; expected annual OTE of $28,000–$30,000

Company

hirify.global provides software for home service professionals, including scheduling, dispatching, payments, and business coaching tools.

What you will do

• Own the onboarding relationship for new customers, including account activation, transition, adoption, and product utilization.
• Serve as the primary contact during the early customer lifecycle and reinforce the value of the platform.
• Communicate customer information, trends, and feedback across Sales, Marketing, Engineering, and Technical Support.
• Collaborate with Account Managers to mitigate risk, improve retention, and support long-term growth.
• Identify expansion opportunities, improve the customer experience, and develop customer advocacy.
• Troubleshoot technical issues, manage timelines and details, and improve onboarding processes using qualitative and quantitative analysis.

Requirements

• 1–3+ years of full-time experience in customer success, implementation, or sales.
• Bachelor’s degree or equivalent experience in a related field.
• Demonstrated success building relationships with new customers and exceeding success metrics.
• Advanced English proficiency required.
• Availability for Monday–Friday, 9am–6pm PST shifts required.
• Strong communication, problem-solving, attention to detail, time management, and organizational skills.

Nice to have

• Experience using AI tools to improve work quality and efficiency.
• Curiosity, adaptability, and experience learning new skills or starting new projects.

Culture & Benefits

• Remote team with colleagues across multiple countries.
• Paid holidays and flexible scheduled time off.
• Culture focused on innovation, empathy, customer impact, and professional growth.
• Inclusive and equal-opportunity work environment.