2 часа назад
Customer Success Director (SaaS)
110 000 - 135 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Director (SaaS): Managing enterprise client relationships and strategic account plans for a commerce partnership marketing platform with an accent on customer retention, growth, and digital marketing campaigns. Focus on building executive relationships, identifying expansion opportunities, supporting SaaS products, and solving client issues through training and technical coordination.
Location: New York or Santa Barbara, United States; hybrid work in New York
Salary: $110,000–$135,000 per year, plus a 25% variable commission plan of $27,500–$33,750 and an RSU award.
Company
provides a commerce partnership marketing platform covering affiliate, influencer, content publisher, brand ambassador, and customer referral partnerships.
What you will do
- Manage enterprise-level client relationships and deliver support to top customers.
- Develop strategic, goal-driven account plans and processes to support retention and growth.
- Build relationships with senior client decision-makers and lead strategic review sessions.
- Partner with Sales to identify and execute upsell and expansion opportunities.
- Monitor accounts, conduct regular check-ins, and strengthen customer relationships.
- Provide training and product support, delegate technical issues, and coordinate feature requests.
Requirements
- 5+ years of Account Management or Customer Success experience, preferably in B2B.
- Bachelor’s degree or equivalent experience; Business or Marketing education is a plus.
- Strong understanding of the digital marketing ecosystem.
- Proficiency with SaaS and marketing technology solutions.
- Strong verbal and written communication, conflict resolution, prioritization, and time management skills.
- Customer-focused, commercially minded, service-oriented, flexible, detail-oriented, and capable of critical problem-solving.
Nice to have
- Affiliate & Partnerships Industry Fundamentals Certification by PXA.
Culture & Benefits
- Flexible Responsible PTO policy supporting work-life balance.
- Health, prescription, vision, dental, virtual healthcare, life, disability, and out-of-country medical coverage.
- Mental health and wellness benefits, including up to 12 covered therapy or coaching sessions per year, plus gym reimbursement.
- RSUs with a three-year vesting schedule, pending Board approval.
- Free Coursera and PXA courses, technology stipend, and monthly internet allowance.
- Paid parental leave: 26 weeks for the primary caregiver and 13 weeks for the secondary caregiver.
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