Customer Operations Associate (AI)

Location: Hybrid in NYC or San Francisco

Salary: $115,000–$130,000 per year, plus equity

Company

hirify.global provides AI-powered user interviews that help global brands conduct qualitative research faster and at scale.

What you will do

• Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support.
• Advise customers on the product, respond to questions, troubleshoot issues, and help customers use the platform effectively.
• Coordinate with external research and participant-recruitment partners to ensure smooth study execution.
• Build and maintain help center content and improve internal product documentation.
• Share customer insights and feedback with the hirify.global team to inform the product roadmap.
• Develop internal processes and systems, including automation and AI, to optimize workflows.

Requirements

• Experience in consulting, market research, research operations, participant recruitment, expert networks, social science research, or a related field.
• 1–2+ years of experience managing customer relationships through consulting, market research, project management, or account management.
• Excellent communication skills and the ability to adapt communication to different audiences.
• Proactive problem-solving mindset with strong ownership and commitment to customer success.
• Experience developing strong product or technical expertise.
• Strong organizational skills and experience managing multiple priorities or workstreams in parallel.

Culture & Benefits

• High-impact role with opportunities for ownership, learning, and growth.
• Close collaboration with Customer Success Managers, go-to-market teams, engineering, and external partners.
• Equity included in the compensation package.