Customer Success Manager (AI/Robotics)

Location: USA Remote & Travel; field-based with customer-site work and travel required up to 60%

Salary: $108,000–$148,500 base annually, plus medical, dental, vision, disability, 401(k), PTO, and other benefits.

Company

hirify.global develops AI-powered robotic and software platforms for high-density warehouse automation and supply-chain operations.

What you will do

• Assess automation system performance with engineering, operations, and technology teams and create improvement plans.
• Analyze performance data, define KPIs, prepare reporting insights, identify root causes, and prioritize corrective actions.
• Drive process optimization and operational initiatives that improve system reliability and customer outcomes.
• Develop expertise in system operations, maintenance, software, and controls architecture.
• Act as a liaison between customers and internal teams, facilitating customer meetings, workshops, and reviews.
• Support initiatives at active automation installations and construction environments while following required safety procedures.

Requirements

• Bachelor’s degree in business administration, industrial engineering, or a related field, or equivalent experience; a master’s degree is preferred.
• At least 5 years of experience in continuous improvement, systems engineering, consulting, or a similar field.
• Experience using data to drive decisions, improve performance, and develop KPIs and reports.
• Experience using AI tools to accelerate analysis and create operational tools, reports, or applications.
• Experience leading cross-functional teams through complex technical or operational challenges.
• Valid driver’s license and ability to travel by car or air to customer locations; ability to work at heights, in confined spaces, and perform physical industrial tasks.

Nice to have

• Exposure to automation, robotics, industrial systems, supply chain, or operations environments.
• Advanced Excel and PowerPoint skills with proficiency in Word and Outlook.

Culture & Benefits

• Remote, field-based work; HQ domicile is also available but not required.
• Travel may reach 60% of working time, or approximately 30% when domiciled at HQ.
• Approximately 60% of time may be spent onsite, with PPE required when working at customer installations.
• Medical, dental, vision, disability, 401(k), PTO, and other benefits.
• Work includes industrial environments ranging from 32°F to 105°F and requires compliance with Lockout/Tagout and fall-protection protocols.