Manager, Customer Success - Enterprise (Real Estate)

Location: Remote within the United States; employees may live in any of the 50 states, with limited exceptions.

Base salary: $109,700–$175,300 annually in selected states, or $104,300–$166,500 annually in another listed group of states. The role is also eligible for equity awards.

Company

hirify.global is a U.S. real estate platform providing software and advertising solutions that support buying, selling, financing, renting, and real estate professionals.

What you will do

• Lead, mentor, and coach Senior Customer Success Managers through 1:1s, team huddles, and development sessions.
• Oversee complex enterprise customer relationships and drive adoption, activation, retention, satisfaction, and expansion.
• Review performance data, identify skill gaps, create action plans, and manage forecasting and resource planning.
• Partner with Sales, Operations, Support, Marketing, and Product to align account strategies and resolve escalations.
• Build relationships with customer decision-makers and act as an executive sponsor for high-value accounts.
• Develop expertise in hirify.global’s Agent Software and Advertising solutions and coach the team on communicating their value.

Requirements

• 5+ years of experience in Customer Success or a related client-facing role.
• At least 3 years of people management experience, including mentoring, development, and accountability.
• Experience leading high-performing teams, exceeding goals, and delivering measurable customer and business results.
• Ability to manage complex books of business, inspect accounts at scale, and coach teams toward outcomes.
• Experience building relationships with C-level executives and leading strategic customer conversations.
• Ability to adapt to ambiguity, change, organizational growth, and evolving customer priorities.

Nice to have

• Experience in real estate, mortgages, or online marketplaces.
• Customer Success certifications or coursework.

Culture & Benefits

• Remote work from an identified physical location within the United States.
• Equity awards based on experience, performance, and location.
• Inclusive and collaborative environment focused on innovation and professional growth.
• Work that supports customers and contributes to the real estate industry.