Sr. Manager, Customer Success

Location: Remote USA

Base salary: $131,600–$171,100 per year, plus potential bonus, sales commission, and/or equity grants.

Company

hirify.global provides software solutions and customer-focused products supported by cross-functional services and partner teams.

What you will do

• Lead a regional Customer Success organization responsible for customer retention, adoption, satisfaction, and measurable business outcomes.
• Partner with Regional Sales Directors and Account Executives on account strategies, renewals, expansion, and cross-sell opportunities.
• Oversee customer lifecycle activities including onboarding, adoption, value realization, business reviews, executive engagement, and risk management.
• Use AI-enabled Customer Success platforms, predictive health models, telemetry, usage analytics, copilots, and automation to improve customer outcomes and operational efficiency.
• Build relationships with customer executives and strategic stakeholders, sponsoring Customer Business Reviews and Executive Business Reviews.
• Manage team development, succession planning, territory alignment, performance, hiring, coaching, and employee engagement.

Requirements

• Deep understanding of Customer Success methodologies and subscription business models.
• Strong business acumen with experience managing retention and customer outcomes.
• Experience partnering with Sales, Services, Support, Product, and executive leadership.
• Strong executive presence and communication skills.
• Experience with AI, analytics, customer intelligence platforms, and automation technologies.
• Proven ability to lead geographically dispersed teams.

Nice to have

• Bachelor’s degree in Business, Technology, Accounting, Taxation, or a related discipline.
• Master’s degree.
• 10+ years of experience in Customer Success, Strategic Account Management, Professional Services, or Consulting.
• 5+ years leading managers and customer-facing teams.
• Experience leading AI-enabled transformation initiatives.

Culture & Benefits

• Customer-focused culture centered on measurable outcomes and trust.
• Emphasis on excellence, integrity, speed, agility, and transparent communication.
• Opportunities to innovate with AI and a growth mindset.
• Compensation may include a hirify.global Bonus Plan, role-specific sales commission or bonus, and equity grants.