Senior Account Manager (PropTech)

Location: New York, NY; hybrid work with in-office collaboration Tuesday–Thursday

Salary: $200,000–$250,000 annually, including base salary and variable compensation

Company

hirify.global provides a real estate experience platform and applications for managing and optimizing end-user experiences across commercial properties.

What you will do

• Own the full renewal cycle for Tier 1 and strategic accounts and drive strong retention outcomes.
• Identify and advance targeted upsell opportunities aligned with customer needs and platform value.
• Build trusted relationships with senior stakeholders and act as a strategic commercial advisor.
• Lead Quarterly Business Reviews covering adoption, ROI, success metrics, and new value opportunities.
• Coordinate account plans with Customer Success, Sales, Solutions Engineering, Product, Marketing, Finance, and Legal.
• Maintain renewal and upsell forecasts in HubSpot, support contract execution, and cultivate customer advocates.

Requirements

• 5+ years of account management, customer success, or relationship management experience.
• Experience in SaaS, PropTech, or commercial real estate is preferred.
• Demonstrated success exceeding retention, renewal, and upsell targets for enterprise or strategic accounts.
• Experience building relationships with senior decision-makers and delivering executive-level presentations.
• Strong negotiation, commercial planning, and contract management skills.
• Familiarity with HubSpot or similar CRM systems and disciplined forecasting and data management.

Culture & Benefits

• Hybrid, in-office-first work model with employees in the office Tuesday, Wednesday, and Thursday.
• Medical, dental, and vision plans for employees and dependents.
• Fully paid 12-week parental leave in addition to applicable state and federal leave.
• Pre-tax commuter benefits and unlimited time off.
• Professional development access, including LinkedIn Learning.
• Equity eligibility and variable compensation incentive.

Hiring process

• Submit a resume for consideration.