Partner Success Manager (Fintech)

Location: Remote within the United States, hybrid, or onsite in New York City or San Francisco. Ability to travel regularly, estimated at no more than 20%, including an annual company retreat in Mexico.

Annual salary: $200,000–$220,000 for NYC, San Francisco, Los Angeles, and Seattle; $170,000–$187,000 for remote U.S. locations. Equity and performance-based bonus are also offered.

Company

hirify.global provides embedded payroll API infrastructure that enables businesses to build and scale payroll products.

What you will do

• Manage a portfolio of 5–10 high-priority partners as the general manager for their relationship with hirify.global.
• Build trusted relationships by understanding partner goals, stakeholders, business needs, and operational blockers.
• Consult on partner payroll businesses, identify root causes, recommend strategies, and create execution plans that improve efficiency and revenue.
• Own the post-sales partner lifecycle, including launches, milestones, success metrics, renewals, and communication cadence.
• Coordinate with Sales, R&D, Marketing, Enablement, Product, and other teams on releases, roadmap updates, compliance updates, and incident management.
• Introduce and evaluate new products and features while managing partner feedback with the Product team.

Requirements

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years of relevant experience, including SaaS, strategic growth or consulting, and post-sales partner or account management.
• Demonstrated success managing customer or partner portfolios with complex technical and product needs.
• Strong written and verbal communication skills, including executive communication and escalation management.
• Ability to prioritize, adapt quickly, manage multiple projects, and operate independently in technically and commercially complex environments.
• Must be authorized to work in the United States.

Nice to have

• Experience in fintech or payroll.
• Familiarity with AI tools and interest in improving partner workflows through AI.
• Experience with Zendesk, Google Workspace, Notion, and CRM documentation.

Culture & Benefits

• Distributed U.S.-based team with remote, hybrid, and office work options.
• Flexible PTO, sick leave, paid parental leave, and flexible return-to-work options.
• 401(k), medical, dental, vision, disability, and basic life insurance effective from the first day.
• $100 monthly stipend for home internet and mobile phone expenses.
• Team offsites, events, hackathons, and an annual three-day retreat in Mexico.