Provider Success Manager (Healthcare SaaS)

Location: US-Remote; remote role with up to 30% travel

Salary: $115,000–$145,000 per year, plus equity

Company

hirify.global Health is rebuilding the clinical research ecosystem through infrastructure and technology that helps healthcare providers improve trial efficiency and expands equitable access to clinical trials.

What you will do

• Build and facilitate frequent communication with health system research teams and executive leadership about partnership priorities and strategic goals.
• Assess partner capabilities, clinical research infrastructure, trial portfolios, and financial considerations, then formulate recommendations.
• Coordinate with sales, marketing, product, engineering, clinical, compliance, and security teams to achieve partner goals.
• Drive adoption and successful use of hirify.global solutions across health systems, tracking outcomes such as patient enrollment and study activations.
• Develop clinical research partnership opportunities between sponsor partners and network sites to support patient impact and company growth.
• Manage product feedback, customer advocacy, renewals, upsell statements of work, and other post-MSA contracting activities.

Requirements

• At least 4 years of combined experience in SaaS client service delivery, contracting, relationship management, healthcare clinical operations, business development, account management, or partner success.
• Experience working across clinical, technology, and business teams on complex initiatives.
• Experience leading partnerships with external executives and client or internal leadership teams.
• Ability to manage end-to-end customer relationships independently and drive measurable account KPIs.
• Experience with CRM tools such as HubSpot or Salesforce, project management tools, and development tools such as Jira or Confluence.
• Willingness to travel up to 30%.

Nice to have

• Experience in clinical trial operations at a CRO, sponsor, or research site.

Culture & Benefits

• Work on a mission to create equitable access to clinical trials for patients.
• Remote work arrangement for the US market.
• Competitive annual compensation with equity.
• Equal employment opportunities and an inclusive hiring approach.