Senior Support Engineer

Location: On-site in Manhattan, New York, United States. Full-time schedule of 8 hours Monday–Friday with rotating after-hours and weekend on-call coverage.

Salary: $40–$43 per hour

Company

hirify.global provides managed IT services and technology support for business operations.

What you will do

• Provide technical support for complex hardware, software, access, and infrastructure issues.
• Install, configure, maintain, and troubleshoot computers, servers, mobile devices, printers, and related equipment.
• Administer Windows, Active Directory, Group Policy, Microsoft 365, Exchange, virtualization, cloud, and on-premises systems.
• Manage accounts, permissions, email, application access, onboarding, and offboarding.
• Monitor critical systems, resolve escalated incidents, deploy patches and upgrades, and prevent service interruptions.
• Support disaster recovery testing, security incidents, audits, vulnerability remediation, documentation, vendors, IT projects, and office moves.

Requirements

• Strong knowledge of Windows Server administration, virtualization, networking, PowerShell, and cloud technologies.
• Understanding of cybersecurity, access controls, vulnerability management, and security compliance.
• Experience with scripting, automation tools, version-control systems, and business applications.
• Proven experience supporting and maintaining business IT systems and infrastructure.
• Strong communication, customer service, organization, prioritization, and problem-solving skills.
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred; equivalent professional experience is considered.

Nice to have

• Previous experience working with a law firm.
• Experience guiding junior IT staff and serving as an escalation point.

Culture & Benefits

• On-site work in Manhattan with regular business-hour coverage and rotating emergency support.
• Opportunity to improve system reliability, security, efficiency, and business operations.
• Equal employment opportunity and a workplace free from discrimination and harassment.