Help Desk Technician (IT)

Location: Full-time onsite in the Playa Vista area of Los Angeles; US citizenship required

Salary: $70,000–$85,000 annual base salary, plus equity

Company

hirify.global is a fast-growing aerospace startup that manufactures satellite buses at scale using software, vertical integration, and manufacturing-focused hardware.

What you will do

• Provide hands-on Tier 1 and Tier 2 support for desktops, laptops, mobile devices, peripherals, applications, and network connectivity.
• Diagnose and resolve hardware, software, operating system, application, Wi-Fi, VPN, and Ethernet issues.
• Support Windows, macOS, iOS, Android, and Linux environments.
• Install, configure, update, and maintain operating systems, applications, hardware, and peripheral devices.
• Manage support tickets from initial troubleshooting through resolution, escalation, and closure.
• Document troubleshooting steps, findings, solutions, and escalation details in the ticketing system.

Requirements

• Hands-on experience troubleshooting hardware, software, operating systems, and network connectivity.
• 1–2 years of experience in IT support, helpdesk, or desktop technician work.
• Working knowledge of Windows, macOS, iOS, Android, and Linux.
• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and common networking concepts.
• Experience with ticketing or ITSM systems and accurate technical documentation.
• Bachelor’s degree in Information Technology, Computer Science, or a related discipline; US citizenship and full-time onsite availability in Playa Vista are required.

Culture & Benefits

• Equity participation and the opportunity to contribute to satellite platforms for the aerospace industry.
• Company-paid medical, dental, and vision insurance for employees and dependents, plus life insurance.
• Paid time off starting at 15 vacation days, paid holidays, and 8 weeks of paid parental leave.
• 401(k) plan with employer matching and childcare reimbursement for work-related travel.
• Daily catered lunch, unlimited snacks, office socials, team activities, and an in-person Playa Vista office.