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обновлено 18 часов назад

IT Support Analyst

75 000 - 93 000$

Формат работы

onsite

Тип работы

fulltime

Грейд

middle

Английский

Страна

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

IT Support Analyst (Microsoft 365/IT Operations): Supporting end users, Microsoft 365 services, devices, IT assets, and first-level infrastructure operations in an on-site enterprise environment with an accent on user lifecycle administration, endpoint management, and service documentation. Focus on troubleshooting Windows and macOS systems, managing Exchange Online and Entra ID, coordinating vendors and IT projects, and maintaining reliable day-to-day business operations.

Location: On-site in Irvine, California, United States

Salary: $75,000–$93,000 per year

Company

hirify.global develops networking devices and smart home products for customers in more than 170 countries.

What you will do

Provide day-to-day software, hardware, and end-user IT support across Windows, macOS, devices, and business applications.
Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
Manage onboarding and offboarding, device provisioning, accounts, mailboxes, distribution groups, shared mailboxes, and licenses.
Maintain IT asset inventories, software subscriptions, documentation, troubleshooting guides, and ITSM records.
Provide first-level support for servers, virtual machines, network infrastructure, and IT-related building systems.
Coordinate with vendors and internal teams on procurement, maintenance, service delivery, and IT implementation projects.

Requirements

2+ years of hands-on Microsoft 365 administration experience and 3+ years of IT support or IT operations experience in a business or enterprise environment.
Experience with Microsoft 365 Admin Center, Exchange Admin Center, Entra Admin Center, licenses, mailboxes, distribution groups, and shared mailboxes.
Experience with Microsoft Intune, Windows Autopilot, and endpoint management.
Strong troubleshooting skills across Windows, macOS, hardware, and common business applications.
Knowledge of IT asset management, ITSM tools, and basic networking concepts including TCP/IP, switches, Wi-Fi, and VoIP.
Strong organizational, documentation, communication, multitasking, and cross-functional coordination skills.

Nice to have

Experience supporting WMS, ERP, CRM, or logistics-related systems.
Basic PowerShell scripting knowledge.

Culture & Benefits

Fully paid medical, dental, and vision insurance, with partial dependent premium coverage.
Employer quarterly contributions to 401(k) funds.
15 accrued vacation days and 11 paid holidays.
Bi-annual performance reviews and annual pay increases.
Health and wellness benefits including a free gym membership, plus quarterly team-building events.
Visa sponsorship is not available.

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