Accounts Receivable & Billing Specialist (AI SaaS)

Location: Austin, Texas (Hybrid)

Company

hirify.global builds a voice AI platform for restaurants that answers calls, takes orders, books reservations, answers questions, processes payments, and integrates with restaurant POS and reservation systems.

What you will do

• Own collections end-to-end, including open invoices, aging buckets, past-due balances, and recovery actions.
• Run daily outbound call blocks and the dunning cadence, reducing DSO and keeping 90+ day receivables near zero.
• Maintain billing accuracy across plans, locations, add-ons, prorations, credits, and payment updates.
• Process upgrades, downgrades, plan changes, new locations, and cancellations on the same day.
• Rescue failed payments, resolve straightforward customer issues, and route complex support cases with context.
• Prepare weekly AR reports and record balances, payment statuses, contacts, and call notes in HubSpot.

Requirements

• 2+ years of experience in accounts receivable, collections, billing operations, or another revenue-facing role at a SaaS or technology company.
• Comfort with high-volume outbound calling and a track record of collecting balances, reducing DSO, clearing aging, or recovering failed payments.
• Commercial negotiation skills, with a firm but warm approach to customer conversations.
• Strong organization skills for managing hundreds of invoices, follow-ups, and promises to pay.
• Strong written communication and fluency with HubSpot or a comparable CRM.
• Ability to learn billing and subscription tools quickly, act decisively, and handle challenging collections conversations.

Nice to have

• Medical industry experience.
• Revenue operations experience in reporting, CRM hygiene, or process design.
• Experience using AI tools to automate repetitive work.
• Spanish language skills.

Culture & Benefits

• Phone-first, customer-facing work with restaurant owners and general managers.
• Fast-moving startup environment with broad ownership beyond the formal title.
• Opportunity to build and document the collections playbook from an early stage.
• Performance is measured through cash collected, DSO reduction, failed-payment saves, and churn prevention.