Accounts Receivable & Billing Specialist (SaaS)

Location: Austin, Texas; hybrid

Company

AI-powered voice SaaS platform for restaurants that handles calls, orders, reservations, menu questions, payments, and integrations with restaurant POS and reservation systems.

What you will do

• Own collections end-to-end, including open invoices, aging buckets, past-due balances, dunning cadence, escalations, and weekly DSO reporting.
• Make daily outbound calls to restaurant owners and general managers, combining phone-first collections with clear follow-ups and payment plans.
• Maintain billing accuracy across plans, locations, add-ons, proration, credits, subscription changes, upgrades, downgrades, new locations, and cancellations.
• Rescue failed payments, update payment details, and reduce involuntary churn while resolving smaller customer support issues and routing larger ones.
• Identify expansion signals and hand them to Customer Success or Sales, while keeping balances, payment status, contacts, and call notes accurate in HubSpot.
• Build and document the collections playbook, with the goal of reducing DSO and keeping 90+ day receivables at or near zero.

Requirements

• 2+ years of experience in accounts receivable, collections, billing operations, or another revenue-facing role at a SaaS or technology company.
• Comfort with high-volume outbound calling and a genuine willingness to spend most of the day on the phone.
• A track record of collecting receivables, including reducing DSO, clearing aging balances, or recovering failed payments.
• Commercial judgment and negotiation skills: firm on balances, warm with customers, and able to distinguish inability to pay from unwillingness to pay.
• Strong organisation skills for managing hundreds of open invoices, follow-ups, and promises to pay.
• Strong written communication for dunning emails, payment plans, and escalations.
• Fluency with HubSpot or a comparable CRM and the ability to learn billing and subscription tools quickly.
• Bias for action and resilience when handling difficult collections calls.

Nice to have

• Medical industry experience.
• Revenue operations exposure, including reporting, CRM hygiene, or process design.
• Experience using AI tools to automate repetitive work.
• Multilingual ability, particularly Spanish.

Culture & Benefits

• Phone-first, customer-facing role with direct ownership of collected cash, DSO, churn saves, and billing accuracy.
• Opportunity to join early and build the collections playbook and operating processes.
• Fast-moving startup environment focused on execution, innovation, and customer impact.
• Work with restaurant operators ranging from independent locations to multi-unit and enterprise brands.