Revenue Recovery Lead (AI)

Location: Austin, Texas, United States

Company

hirify.global provides an end-to-end property tax solution for single-family rental and commercial real estate investors, operators, property managers, and homeowners, combining technology, data science, machine learning, and local market expertise.

What you will do

• Build accounts receivable aging visibility through dashboards, reporting, and segmentation by product line and delinquency stage.
• Design and implement automated outreach workflows aligned with customer billing patterns.
• Evaluate vendors for late-stage recovery and document dispute-resolution processes and service-level agreements.
• Engage directly with customers to understand payment issues and feed insights back to Product and Customer Experience.
• Use AI tools to automate outreach, classify disputes versus true delinquency, and reduce manual work.
• Build metrics for DSO, bad-debt rates, and recovery rates, while defining compliance controls and escalation thresholds from reminders through write-off.

Requirements

• Experience building a new process, system, or function in collections, operations, RevOps, customer success, or an adjacent area.
• Strong execution skills, speed, creativity, and comfort operating in ambiguous environments without an established playbook.
• Current practical use of AI as a core productivity and automation tool.
• Strong communication skills and the ability to handle customer payment conversations with empathy, clarity, and firmness.
• Strong analytical skills, spreadsheet fluency, and comfort with SQL or willingness to learn it.

Nice to have

• Background in consumer tax resolution, contingency-fee law firm operations, healthcare revenue cycle management, consumer lending, fintech, or high-growth startup operations.
• Collections-specific experience.

Culture & Benefits

• Entrepreneurial, collaborative, fast-paced culture with an emphasis on ownership and customer obsession.
• Flexible paid time off, 11 company holidays, and a company shutdown during the last week of the year.
• Competitive health benefits and up to 16 weeks of fully paid parental and bonding leave.
• $1,000 annual learning stipend and access to the First Round Network.
• Equity participation and complimentary real estate and tax consulting licensing and renewal.