Implementation Specialist 2, Catholic

Location: Colorado Springs, Colorado, with a hybrid schedule of 3 days in the office and 2 days remote; remote work is available only from approved U.S. states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Iowa, Illinois, Indiana, Maryland, Michigan, Minnesota, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington.

Compensation: $67,500–$78,489 per year, depending on work location, skills, experience, and education or training.

Company

hirify.global provides mobile apps, management software, and digital giving technology for organizations and communities, serving more than 10,000 customers.

What you will do

• Manage onboarding and implementation projects for Catholic customers, including pipeline management and KPI delivery.
• Become an expert in the hirify.global product suite and set clear customer expectations.
• Deliver high-quality customer interactions, drive product adoption, and manage multiple concurrent implementations.
• Coordinate implementation activities with Product, Service Delivery, and Customer Success teams.
• Build account-specific plans, review metrics and ROI, and recommend process improvements.
• Maintain customer relationships, support retention, monitor market conditions, and provide accurate reports and forecasts.

Requirements

• Bachelor’s degree in any relevant field.
• 3+ years of experience in SaaS onboarding and implementation or as a Customer Success Manager.
• Excellent verbal and written communication, problem-solving, organization, and prioritization skills.
• Experience managing multiple concurrent client relationships and meeting deadlines with minimal supervision.
• Experience with CRM software such as Salesforce.
• Understanding of Catholic parish success drivers, industry culture, products, and services.

Nice to have

• Bilingual Spanish communication and translation skills.
• Experience working in a startup environment.

Culture & Benefits

• Medical, dental, and vision coverage with employer-paid premiums for eligible plans and dependents.
• 401(k) matching.
• 12 paid company holidays, 2 paid Volunteer Time Off days, and 15 days of PTO initially with increases based on tenure and seniority.
• Paid parental and adoption leave.
• Commitment to diversity, inclusion, equal opportunity, and workplace accommodations.