Associate Director, Operations Strategy (Fintech)

Location: San Francisco, United States

Salary: $180K–$220K base pay, plus potential equity and bonus.

Company

Airwallex provides an AI-native financial operating system and global payments infrastructure for businesses and financial product platforms.

What you will do

• Lead financial operations across the Americas, including payment and deposit investigations, settlement exceptions, partner escalations, recalls, wallet adjustments, and transaction exceptions.
• Enable customers by configuring accounts, activating products, managing non-standard pricing, and resolving onboarding issues that block revenue activation.
• Coordinate enterprise go-live readiness, including payment configuration, billing, pricing, support models, operational reviews, and post-sale handoffs.
• Redesign SOPs, improve straight-through processing and service quality, strengthen incident escalation frameworks, manage partner migrations, and build operational controls.
• Partner with Product, Engineering, Financial Partnerships, Commercial, Customer Support, and Solution Engineering teams on strategic initiatives.
• Lead, coach, and develop an operations team while establishing accountability and continuous improvement.

Requirements

• 8+ years of experience in operations, strategy, or program management within technology, fintech, payments, or top-tier strategy consulting.
• 2+ years of people management experience with a record of building and developing high-performing teams.
• Strong stakeholder management, influencing, analytical, problem-solving, communication, and presentation skills.
• Ability to identify opportunities, create clarity in ambiguous environments, and deliver results independently.
• Experience with payments, financial services, payment rails, settlement flows, banking partnerships, or regulatory requirements is preferred.
• Experience building scalable SOPs, automation workflows, and operational controls is preferred.

Culture & Benefits

• Work with cross-functional teams on high-impact operational programs across global financial infrastructure.
• US-based employees are eligible for medical, dental, and vision insurance, a 401(k) plan, disability and life insurance, and well-being benefits.
• US-based employees receive 20 paid vacation days and 12 paid company holidays annually.
• Additional compensation may include equity, annual bonuses, commissions, or RSUs.