Payment Operations Manager (Fintech)

Location: Hybrid role prioritizing candidates in the San Francisco Bay Area, with Austin, TX also considered; offices in Palo Alto, CA and Austin, TX

Salary: $123,000–$137,000 in the San Francisco Bay Area; $90,000–$100,000 in Austin, TX and other U.S. locations

Company

hirify.global is a high-growth fintech startup modernizing trucking and logistics through fleet fuel management solutions for owner-operators and small fleets.

What you will do

• Manage payment, transaction, and account disputes and escalations, including SLAs and handoffs with Customer Success.
• Develop and own payment flexibility criteria, decision tracking, and enforcement.
• Oversee collections and triage genuine financial hardship against fraud or risk-flagged accounts.
• Define and report metrics including resolution time, recovery rate, repeat-exception rate, cost-to-serve, delinquency aging, and credit loss.
• Improve payment processes and tooling, including existing automation, and partner with Product on recurring customer pain points.
• Lead and develop a small team, including hiring, coaching, and performance management.

Requirements

• 5+ years of experience in payment operations, collections, or credit risk, ideally in B2B/commercial unsecured credit or a lending-adjacent business.
• Experience managing teams, including hiring, coaching, and performance management.
• Strong understanding of delinquency aging, recovery rates, and balancing customer flexibility against credit loss.
• High customer empathy combined with judgment and discipline to make firm decisions based on the numbers.
• Working knowledge of debt collection compliance, including FDCPA and state equivalents, and experience partnering with Legal or Compliance on policy development.
• Builder’s mindset with the ability to create structure, processes, and tooling where they do not already exist.
• Proficiency using data and AI tools to identify patterns, inform decisions, and shape policies at scale.

Nice to have

• Experience in trucking, fleet, freight, or small-business lending environments where irregular income is common and not necessarily an indicator of risk.

Culture & Benefits

• Hybrid work with in-office collaboration and remote flexibility.
• Competitive base salary, equity, multiple health benefit options, and 401(k) matching.
• Responsible Time Off, commuter benefits, lunches and snacks.
• Collaborative, high-growth environment with support for significant career growth.
• Annual company offsite event.