Admin Operations Associate

Location: Hybrid, based in South San Francisco, California, with periodic on-site presence at the depot; occasional lifting and moving of packages up to approximately 40 lbs is required.

Salary: $55,000–$70,000 per year, commensurate with experience.

Company

hirify.global is building a software stack that helps managed service providers operate through automation and AI, drawing on expertise in managed IT, cybersecurity, and compliance.

What you will do

• Own customer procurement from cost and pricing lookups through distributor ordering, shipment tracking, and customer status updates.
• Manage distributor relationships, including RMAs, special pricing requests, custom quotes, invoice reconciliation, and cost updates.
• Receive, inspect, log, and track depot packages and assets, investigating missing, damaged, and mis-shipped items.
• Own ConnectWise invoicing for projects, product sales, billable hours, and monthly recurring revenue.
• Set up ConnectWise agreements, process changes, validate invoice costs, and maintain recurring cost-tracking processes.
• Drive accounts receivable follow-up and escalate accounts approaching 45 days past due.

Requirements

• 2 or more years of experience in administration, operations, procurement, or an accounting-adjacent role.
• Comfort working in ConnectWise or a similar PSA/ERP system and learning AI-assisted workflows.
• Ability to build or maintain a simple automated tracker using a spreadsheet, script, or workflow tool.
• Exceptional attention to detail and discipline in tracking open items through completion.
• Clear, professional written and verbal communication with customers and distributor partners.
• Ability to work on-site at the depot when needed, including occasional lifting of packages up to 40 lbs.

Nice to have

• Experience with IT hardware and software distributors.
• Familiarity with accounts receivable, invoicing cycles, and basic reconciliation.
• MSP, IT services, or distribution industry experience.
• Exposure to AI-assisted or agent-based workflow tools.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Flexible PTO policy.
• Professional development support.
• Occasional flexibility around month-end invoicing and depot volume spikes.
• Inclusive workplace committed to diversity and equal opportunity.