Professional Services Operations Coordinator (SaaS)

Location: Remote - United States

Company

hirify.global is a technology company providing SaaS-based workforce management solutions.

What you will do

• Coordinate operational workflows across Sales, Implementation, Finance, and RevOps, including project routing, provisioning, and customer transitions.
• Manage sales-to-implementation readiness by verifying contractual obligations and deliverables before project launch.
• Coordinate implementation-to-Customer Success handovers and audit project closeout activities.
• Administer Professional Services systems, including Toggl and Asana, covering provisioning, templates, permissions, data entry, and archiving.
• Prepare recurring reports and dashboards covering delivery performance, capacity, utilization, backlog, project health, and KPIs.
• Maintain operational documentation and audit project data, while using AI-enabled tools, automations, and integrations to improve efficiency.

Requirements

• 3–5 years of experience in Professional Services Operations, Delivery Operations, Project Coordination, or a similar role within a SaaS or technology organization.
• Experience with CRM and project management software, particularly Salesforce, Toggl, Asana, and PSA systems.
• Proficiency in Google Sheets or Excel, including capacity tracking, SLA reporting, and operational reporting.
• Ability to manage routine operational work autonomously while maintaining rigorous data integrity and meeting deadlines.
• Strong communication and interpersonal skills for coordinating with cross-functional stakeholders.
• Experience coordinating multiple initiatives and preparing operational reports for leadership decision-making.

Culture & Benefits

• Remote workplace.
• Full-time employment.
• Employee perks are offered.