Operational Account Manager

Location: Flexible in the United States; relocation is not available. Travel: 25%.

Salary: $116,150–$155,400 USD annually, plus potential bonus and/or equity for United States candidates.

Company

hirify.global provides technology products and services for business and consumer customers.

What you will do

• Manage operational relationships for large accounts with global or regional reach.
• Lead business analyses and provide recommendations to sales teams and business units.
• Escalate and resolve complex operational issues across functions.
• Represent customer and partner requirements in high-complexity projects and conduct post-project evaluations.
• Run operational performance reviews and drive improvement plans.
• Communicate process changes and lead implementation with customers, partners, and internal stakeholders.

Requirements

• First-level university degree or equivalent experience; an advanced degree is preferred.
• Typically 6–10 years of related experience, preferably in supply chain, customer service, procurement, or financial management.
• 2–4 years of experience supporting global or regional accounts, or large complex domestic accounts.
• Advanced communication, leadership, negotiation, influence, collaboration, and relationship-management skills.
• Expert knowledge of Microsoft Office, especially Excel, Word, and PowerPoint.
• Strong project management, problem-solving, analytical, financial, and business skills; mastery of English and the local language.

Nice to have

• Project management experience.
• Advanced university degree.

Culture & Benefits

• Health, dental, and vision insurance.
• Short- and long-term disability insurance, life insurance, and an employee assistance program.
• Flexible spending account.
• 4–12 weeks of fully paid parental leave based on tenure.
• 11 paid holidays plus flexible paid vacation and sick leave.