Multilingual Customer Issue Resolution Analyst

Location: Taguig, Philippines

Company

hirify.global is a global science and material science company creating solutions for worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and other industries.

What you will do

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and coordinate next steps.
• Resolve issues involving orders, pricing, billing, deliveries, returns, credits, and disputes.
• Communicate with B2B customers in an assigned language and English.
• Collaborate with Supply Chain, Logistics, Finance, Sales, and Customer Operations teams.
• Use Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve processes and customer experience.

Requirements

• Fluency in at least one assigned language: Bahasa Indonesia, French, French Canadian, German, Italian, Japanese, Korean, Mandarin, Norwegian, Polish, Portuguese, Spanish, Turkish, Vietnamese, Czech, Danish, Dutch, Finnish, Hebrew, Hungarian, Swedish, or Thai.
• Proficiency in English.
• At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Clear communication, effective problem-solving, attention to detail, adaptability, curiosity, and willingness to learn.
• ERP experience is advantageous but not required.

Culture & Benefits

• Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
• Opportunities to develop skills in problem-solving, process improvement, analytics, automation, and AI-enabled work.
• Respectful and collaborative multicultural environment.
• Career growth, learning, recognition, and meaningful work at a global science company.
• Employees contribute to the Environmental Health and Safety culture through safety policies, hazard identification, and continuous improvement.