IT Support Specialist (AI)

Location: New York, NY, United States; in-office Monday through Thursday and remote on Fridays.

Salary: $160,000–$180,000 annually, plus equity.

Company

hirify.global builds an AI platform that helps companies create better customer experiences.

What you will do

• Provide first-line IT support for New York employees, focusing on macOS, applications, hardware, and network connectivity.
• Manage the global IT support queue during regional working hours, including triage, escalation, resolution, and cross-time-zone handoffs.
• Own local device lifecycle operations, including procurement, deployment, inventory, loaners, re-provisioning, shipments, repairs, and refresh planning.
• Maintain conference room AV, peripherals, and office networking, coordinating resolution with ISPs, network providers, building vendors, and AV integrators.
• Support the IT and AV build-out and commissioning of the new New York office and the move from the current location.
• Administer Okta, Google Workspace, and other SaaS applications, while delivering onboarding and executing endpoint, access, inventory, and workplace technology projects.

Requirements

• 2–5 years of hands-on IT support or systems administration experience, including strong macOS expertise.
• Experience with endpoint management or MDM systems such as Jamf, identity tools such as Okta, and Mac hardware and software troubleshooting.
• Basic administration experience with Okta, Google Workspace, or comparable SaaS platforms.
• Ability to support engineers and other technical users using logs, command-line tools, technical evidence, and clear written communication.
• Practical knowledge of conference room AV and networking fundamentals, including Wi-Fi, DHCP, and VLANs.
• Highly organized, execution-focused, and capable of managing competing requests, documenting work, and escalating risky changes appropriately.

Nice to have

• Experience with office build-outs, relocations, or new-site commissioning from the IT and AV side.
• Familiarity with Zoom Rooms and Neat, Logitech, or Poly hardware.
• Experience with Apple Business Manager, zero-touch deployment, APIs, scripts, Terraform, or configuration-as-code practices.
• Passion for documentation, process improvement, and enabling self-service support.

Culture & Benefits

• Values include trust, customer obsession, craftsmanship, intensity, and family.
• In-person collaboration with remote work on Fridays for this role.
• Full-time employees receive flexible paid time off, medical, dental, and vision coverage, life and disability insurance, retirement benefits, parental leave, and fertility and family-building support.
• Additional benefits include lunch, snacks, coffee, a discretionary benefit stipend, and equity eligibility for eligible full-time employees.