Support Specialist, IT Operations (MacOS/Apple)

Location: Hybrid role based at the Durham office, with work from home and 3 office days determined by the employee and team.

Company

hirify.global develops technology and services to modernize connected oncology care and support cancer research.

What you will do

• Provide in-person and remote IT support for employees and contractors worldwide across macOS, Windows, iOS, hardware, software, operating systems, mobile devices, and business applications.
• Manage IT asset inventory and lifecycle processes, including provisioning, fulfillment, shipping, receiving, vendor coordination, and device retirement.
• Administer user access, provisioning, and identity management across Active Directory, Google Workspace, and Okta in line with security and access management standards.
• Troubleshoot Wi-Fi, VPN, wired networking, TCP/IP, DNS, DHCP, and other end-user connectivity issues.
• Manage endpoint configuration, software deployment, patching, mobile device management, collaborative workspaces, Zoom Rooms, AV equipment, and conference room technology.
• Document, prioritize, and resolve support requests, perform routine maintenance, escalate complex issues, and identify improvements to the employee technology experience.

Requirements

• At least 3 years of experience supporting end-user technology in IT Support, Desktop Support, Systems Administration, or a similar role, including identity, device, and workplace technology operations.
• Extensive experience supporting macOS environments and Apple hardware.
• Proven experience providing white-glove end-user support in a fast-paced environment.
• Strong troubleshooting skills across hardware, software, networking, mobile devices, and business applications.
• Strong understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
• Experience administering Google Workspace, Microsoft 365, Active Directory, and Okta.
• Experience supporting endpoint management and MDM platforms such as Jamf, Intune, or similar solutions.
• Experience supporting and troubleshooting AV technologies such as Zoom Rooms, Neat devices, conference room systems, and related peripherals.
• Strong communication and interpersonal skills, a customer-first mindset, the ability to work independently, prioritize effectively, maintain attention to detail, support users across multiple offices or distributed environments, and continue learning within the IT organization.

Nice to have

• Apple Certified Macintosh Technician (ACMT) certification.
• Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar.
• Experience administering Jamf Pro policies, packaging, and macOS lifecycle management.
• Experience with Kandji or other Apple device management platforms.
• Experience supporting hybrid, distributed, or rapidly growing organizations.
• Familiarity with ticketing and asset management platforms such as Zendesk.

Culture & Benefits

• Flexible work hours and flexible paid time off with work/life autonomy.
• Comprehensive compensation package and 401(k) contribution.
• Financial health resources, including one-to-one financial advice.
• Mental well-being tools and services.
• Parental benefits, family-building care, generous leave, and fertility, adoption, and surrogacy support.
• Travel support for safe healthcare services, plus a focus on continuous learning and inclusion.