Support Specialist, IT Operations (IT Support)

Location: Hybrid role based at the Durham office, with work from home and three office days per week

Salary: $68,800–$94,600 per year, plus potential annual bonus and equity

Company

hirify.global develops technology and services that support a more modern, connected oncology ecosystem and accelerate cancer research.

What you will do

• Provide in-person and remote IT support for hardware, software, operating systems, mobile devices, business applications, and employee technology.
• Manage IT asset inventory and device lifecycles, including provisioning, fulfillment, shipping, receiving, vendor coordination, and retirement.
• Administer user access, identity management, and provisioning across Active Directory, Google Workspace, Okta, and related systems.
• Configure, deploy, patch, and manage endpoints and mobile devices across macOS, Windows, and iOS environments.
• Troubleshoot Wi-Fi, VPN, wired networking, TCP/IP, DNS, DHCP, conference room systems, Zoom Rooms, AV equipment, and related peripherals.
• Document and prioritize tickets, communicate resolutions, perform routine maintenance, and escalate complex issues to engineering teams.

Requirements

• At least 3 years of experience in IT Support, Desktop Support, Systems Administration, or a similar end-user technology role.
• Extensive experience supporting macOS environments and Apple hardware, including white-glove end-user support.
• Strong troubleshooting skills across hardware, software, networking, mobile devices, and business applications.
• Experience administering Google Workspace, Microsoft 365, Active Directory, Okta, endpoint management, and MDM platforms.
• Experience supporting AV technologies, Zoom Rooms, conference room systems, and distributed or multi-office environments.
• Strong communication, customer service, prioritization, independence, and attention to detail.

Nice to have

• Apple Certified Macintosh Technician, CompTIA A+, Network+, Microsoft, or similar certifications.
• Experience with Jamf Pro policies, software packaging, macOS lifecycle management, Kandji, or other Apple device management platforms.
• Experience supporting hybrid, distributed, or rapidly growing organizations.
• Familiarity with ticketing and asset management platforms such as Zendesk.

Culture & Benefits

• Flexible work hours and flexible paid time off.
• Comprehensive compensation and benefits package.
• 401(k) contributions and financial health resources, including one-to-one financial advice.
• Mental well-being services, parental benefits, family-building support, and generous leave.
• Travel support for safe healthcare services and opportunities for continuous learning.