IT Support Engineer

Location: New York, NY; hybrid role with regular onsite presence required in the NYC office

Salary: $84,600–$94,000 per year, plus equity and benefits

Company

hirify.global is a value-based oncology care company combining human support, technology, data science, automation, and AI to improve cancer-care outcomes.

What you will do

• Provide fast, friendly helpdesk support to in-office and distributed employees.
• Own the onsite IT experience for the NYC office, including conference rooms, Zoom Rooms, displays, and A/V support for executive and all-hands meetings.
• Lead new-hire onboarding and partner with People Operations to deliver orientation and equipment setup.
• Administer MDM, endpoint fleets, telephony and softphone systems, SaaS tools, identity, and access.
• Maintain support documentation, device lifecycle processes, asset management, and ticket-response metrics.
• Contribute to IT and security projects, including tooling rollouts, automation, device compliance, access reviews, and safe use of AI tools.

Requirements

• 3–5 years of IT support experience, ideally in a fast-paced startup environment.
• Experience supporting and administering macOS and Windows devices at scale.
• Experience with Google Workspace, Mosyle or comparable MDM, Cisco Meraki, 1Password, Zoom, Neat A/V hardware, and Slack.
• Knowledge of identity and access management, endpoint security, and light networking troubleshooting.
• Ability to support users both onsite and remotely while maintaining a calm, customer-focused approach.
• Self-directed problem-solving skills and a growth mindset; scripting, automation, and AI-tool experience are beneficial.

Culture & Benefits

• Mission-driven work focused on making cancer care more connected and compassionate.
• Values include acting with members in mind, moving with purpose, and seeking diverse perspectives.
• Compensation includes base salary, equity, benefits, and additional opportunities.
• Inclusive, equal-opportunity workplace committed to diverse perspectives.
• Hybrid work supporting both the NYC office and distributed employees across the United States.