L2 Field Systems Engineer

Location: Onsite in Morristown, New Jersey, with regular travel to client sites throughout New Jersey and New York City. The role includes both on-site and remote support and participation in a rotating after-hours on-call schedule.

Salary: $70,000–$85,000 per year

Company

Exigent is a managed services provider that designs, implements, and supports customized technology environments for businesses.

What you will do

• Provide on-site and remote support for desktops, laptops, Windows servers, networks, Microsoft 365, cloud services, and security technologies.
• Serve as a technical presence at client locations and support multiple client environments as priorities change.
• Troubleshoot end-user requests and complex server, network, cloud, infrastructure, and connectivity incidents.
• Own tickets through resolution or escalation, including communication, documentation, coordination, and follow-up.
• Install and replace equipment, perform deployments, and support client onboarding, migrations, technology refreshes, and infrastructure upgrades.
• Maintain inventories and configuration records while following security, change-management, escalation, and service delivery processes.

Requirements

• 5+ years of professional IT support experience, including at least 3 years supporting multiple client environments within an MSP, VAR, or IT consulting organization.
• Strong experience with Windows Desktop and Windows Server environments, Microsoft 365, Active Directory, email, collaboration, identity, and cloud services.
• Business networking experience with switches, firewalls, wireless networks, VPNs, VLANs, DNS, DHCP, and internet connectivity.
• Experience supporting macOS, virtualization, backup and recovery technologies, server hardware, storage, endpoint technologies, identity, email, and cybersecurity systems.
• Experience with ticketing or PSA systems and remote monitoring and management platforms.
• Excellent communication, organization, troubleshooting, documentation, escalation, and client relationship-building skills; availability for standard hours of 8:30am–5:30pm plus occasional after-hours work.

Nice to have

• Experience with ConnectWise Manage or a similar ticketing or PSA platform.
• Experience with Automate, NinjaOne, Kaseya, or similar remote monitoring and management platforms.
• Microsoft, networking, cloud, or security certifications.
• Experience supporting a primary client environment while following MSP standards and processes.

Culture & Benefits

• People-focused managed services environment built around dependable processes and client service.
• Structured work practices combined with flexibility to innovate and adapt to changing priorities.
• Regular collaboration with internal engineers, project teams, client stakeholders, and third-party vendors.
• Ongoing learning, training, and pursuit of relevant certifications are encouraged.
• Rotating after-hours on-call participation is part of the role.