Technical Account Manager (AI)

Location: Boston, MA; hybrid

Company

hirify.global develops AI-enabled solutions for critical security workflows.

What you will do

• Own the post-sale customer lifecycle, including onboarding, adoption, value realization, and expansion readiness.
• Build success plans, stakeholder maps, milestones, and cross-functional workstreams for enterprise accounts.
• Lead workflow alignment, technical enablement, platform configuration, Skills and workflow creation, tuning, and optimization.
• Monitor customer health and platform performance, identify risks and degradations, and coordinate escalations.
• Run customer communications, including status reviews, executive check-ins, QBRs, and ad hoc discussions.
• Surface customer insights and identify opportunities to expand adoption and usage.

Requirements

• 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing role.
• Experience managing enterprise or strategic relationships in cybersecurity, AI, or other complex technology environments.
• Strong program management skills across multiple stakeholders, workstreams, and milestones.
• Technical fluency with workflows, integrations, APIs, platform implementations, and operational systems.
• Ability to translate technical concepts into business value for practitioner and executive audiences.
• Demonstrated experience driving onboarding, adoption, change management, customer advocacy, and measurable outcomes.

Nice to have

• Experience with AI, automation, and security operations platforms.
• Experience in startup or high-growth environments.

Culture & Benefits

• Join the early CX organization and help shape customer delivery operations at scale.
• Partner closely with Product, Engineering, and Sales to influence product direction and roadmap priorities.
• Work in a cross-functional role focused on AI-enabled customer outcomes.