Technical Account Manager (Cybersecurity)

Location: San Francisco, CA; Remote US. Hybrid role with occasional travel of approximately 10–20% for customer on-sites and company gatherings.

Company

hirify.global is an Applied AI Lab building AI agents for cybersecurity and helping enterprise customers remediate threats across complex production environments.

What you will do

• Own the end-to-end deployment journey for new enterprise and mid-market customers, from technical kickoff through go-live and early adoption.
• Create customer-specific deployment plans covering timelines, success criteria, integrations, and risk mitigation.
• Act as the primary technical contact, translating between customer engineering teams and Product and Engineering.
• Lead architecture and integration discussions focused on scale, security, and reliability.
• Troubleshoot configurations, API integrations, authentication flows, and data pipelines through resolution.
• Build reusable playbooks, runbooks, tooling, and process improvements that scale the deployment function.

Requirements

• 5+ years of experience in a technical, customer-facing role such as Technical Account Manager, Solutions Engineer, Deployment Engineer, or Implementation Consultant.
• Experience leading technical deployments or implementations for enterprise or mid-market B2B SaaS customers.
• Strong technical foundation in code discussions, APIs, authentication, command-line tools, and AWS, GCP, or Azure.
• Familiarity with REST, webhooks, SSO/SAML/OIDC, containerization, CI/CD, and modern data and integration patterns.
• Strong written and verbal communication, project management instincts, and ownership of cross-functional delivery.
• Experience working remotely across time zones and traveling occasionally for customer engagements.

Nice to have

• Experience at a high-growth SaaS or infrastructure company during a scaling phase.
• Background in software engineering, DevOps, or site reliability.
• Experience building a deployment or onboarding function.
• Working knowledge of Python, SQL, or another scripting language.
• Prior experience in cybersecurity.

Culture & Benefits

• Work at the intersection of frontier AI research and real-world cybersecurity deployments.
• Collaborate with Sales, Product, Engineering, Support, and customer technical teams.
• Join a rapidly growing company backed by Greylock and supported by experienced applied AI and cybersecurity specialists.
• Hybrid work with remote US availability and occasional customer or company travel.