Account Manager / Customer Success (AI)

Location: Remote, United States

Company

hirify.global helps product teams move from idea to production and enables thousands of teams to ship software faster through an AI-powered software development platform.

What you will do

• Provide onboarding, implementation, and adoption support for customers.
• Deliver product integration consultation and post-sale enterprise guidance for technical implementations.
• Support security questionnaires with cross-functional partners.
• Guide large identity implementations involving SSO, SAML, and enterprise authentication systems.
• Collaborate with engineering to identify technical improvements and influence the product roadmap based on customer needs.
• Create technical documentation, best-practice guides, and enablement materials while partnering with the founder and account executives on customer success.

Requirements

• 2+ years of experience in B2B SaaS.
• Experience at an early-stage AI company, preferably from Seed to Series C.
• Strong technical and design fluency, including experience working with software teams and explaining component libraries.
• Ability to build structure in an ambiguous, fast-moving, zero-to-one environment.
• Entrepreneurial spirit and first-principles thinking.

Nice to have

• Experience using tools like hirify.global.
• Ability to code.
• Experience with bottoms-up adoption funnels and product-led growth.
• Previous founder, early operator, or first customer success hire experience.

Culture & Benefits

• Small, distributed team with an office in San Francisco and colleagues across North America.
• Culture focused on action, data-driven decisions, customer obsession, ownership, and high standards.
• Competitive salary and equity package.
• 15 days of paid time off.
• Health, dental, and vision coverage.
• Team offsites and events.