Technical Account Manager (AI)

Location: On-site, full-time at the New York City headquarters; flexibility to travel to client sites is required.

Salary: $130,000–$170,000 annual base salary, plus bonus and equity.

Company

hirify.global is a Series B startup building an AI-powered conversational platform for home service companies, with offices in New York City and Santa Barbara.

What you will do

• Own the post-sales technical relationship and act as the primary technical point of contact for customers.
• Guide customers through onboarding, implementation, API and webhook integrations, data flows, and troubleshooting.
• Configure and optimize prompting and workflows to improve call handling, conversion rates, and revenue outcomes.
• Lead technical and business reviews, align objectives, measure KPIs, and identify opportunities to increase customer value.
• Collaborate with Sales, Product, Engineering, Operations, Marketing, and executive stakeholders to resolve issues and influence roadmap priorities.
• Create scalable integration, prompting, and customer-success playbooks while managing multiple engagements.

Requirements

• 2–5 years of startup experience in technical account management, solutions architecture, implementation, or technical customer success, or more than 4 years of overall experience.
• Computer science or technical education, or demonstrated fluency with APIs, webhooks, payloads, authentication models, and error handling.
• Experience with prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software environments.
• Strong communication, presentation, and facilitation skills for technical discussions and executive updates.
• Ability to connect customer KPIs such as booking rates, lead qualification, and speed-to-answer with business outcomes.
• Willingness to work full-time in-office at the NYC location and travel to client sites.

Culture & Benefits

• Medical, dental, and vision insurance.
• Company-sponsored 401(k), flexible PTO, and U.S. federal holidays.
• Daily in-office lunch, dinner when working late, commuter benefits, and late-night rideshare.
• Company-wide off-sites and provided core tools and software.
• Standing desks and workspace accommodations available on request.
• Builder-oriented, collaborative environment focused on speed, iteration, and measurable impact.

Hiring process

• Final compensation is determined based on experience, skills, and qualifications during the interview process.
• The recruiting team provides full compensation details as candidates progress.