Customer Success Manager (Cybersecurity)

Location: Must be based in New York City (Onsite 5 days/week)

Compensation: $135,000 – $150,000 + Equity + Commission

Company

hirify.global is a well-funded cybersecurity startup backed by NVIDIA, a16z, and the OpenAI Startup Fund, focused on building the security layer for the AI era to protect against deepfakes and AI-powered threats.

What you will do

• Own the end-to-end customer implementation, onboarding, and technical support lifecycle.
• Conduct customer kick-off calls to ensure successful platform setup and alignment.
• Act as the primary point of contact for troubleshooting and resolving customer-reported issues.
• Collaborate with Engineering to escalate complex incidents and improve platform health.
• Partner with Product and Design teams to provide feedback and identify new feature opportunities.

Requirements

• 4+ years of experience in Customer Success, Implementation, or Client Support within a SaaS environment.
• Strong technical troubleshooting and problem-solving capabilities.
• Excellent written and verbal communication skills with a customer-first mindset.
• Proven ability to multitask and thrive in a fast-paced startup environment.
• Must be able to work onsite in NYC five days a week.

Culture & Benefits

• Opportunity to define and standardize foundational customer processes from day one.
• Premium healthcare and wellness benefits.
• Catered lunch provided in the NYC office, Monday through Friday.
• Supportive, inclusive environment with access to mentorship and career growth resources.