Technical Success Manager (AI)

Location: San Francisco, on-site

Salary: $140,000–$180,000 USD annually, depending on experience, plus equity and benefits.

Company

hirify.global is building an AI-powered operating system for modern healthcare organizations, streamlining revenue cycle, clinical operations, and administrative workflows.

What you will do

• Own client relationships after go-live, monitor deployment health, answer day-to-day technical questions, and identify risks or expansion opportunities.
• Investigate customer issues using data, logs, and AI tooling; resolve issues directly where possible and triage the rest to on-call engineers or the owning engineering pod.
• Establish success metrics and communicate return on investment through Quarterly Business Reviews with executive stakeholders.
• Manage renewal and expansion opportunities, including new use cases and licenses.
• Develop account recovery plans, drive deeper product adoption, and guide customers toward scalable workflows instead of custom workarounds.
• Translate customer needs into actionable feedback for Product and Engineering while explaining technical concepts in business terms.

Requirements

• 3+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Consulting.
• Experience owning a book of business and carrying renewal or expansion targets, preferably in B2B SaaS or healthcare.
• Technical fluency, including the ability to investigate root causes and work effectively with engineers; a coding background is not required.
• Healthcare experience with provider systems or familiarity with clinical operations and revenue cycle management.
• Hands-on experience with SQL, scripting, or building with LLM tools.
• Ability to work independently, manage customer expectations, communicate clearly, and build relationships with both technical users and executive sponsors.

Nice to have

• Experience at an early-stage, high-growth startup or with AI-driven products.

Culture & Benefits

• Health, dental, vision, and life insurance.
• Equity package and professional growth opportunities.
• Ongoing professional development and access to AI and healthcare tools.
• In-person work culture at the San Francisco headquarters, with team dinners and office snacks.