Concierge Scheduling Agent (Healthcare)

TL;DR

Concierge Scheduling Agent (Healthcare): Coordinating end-to-end imaging appointments, referrals, member communications, and provider interactions with an accent on customer service, insurance verification, and accurate case documentation. Focus on resolving scheduling barriers, managing multiple cases, and delivering timely access to cost-effective imaging services.

Location: Fully remote; must be based in the United States. A quiet, distraction-free workspace, reliable internet connection, and compliance with HIPAA and company security protocols are required.

Company

hirify.global provides integrated healthcare solutions for employers, payers, providers, and members, including care navigation, payment integrity, plan performance, and provider verification.

What you will do

• Manage the end-to-end scheduling process for imaging services, including referrals, appointments, confirmations, and member updates.
• Collect and verify demographic information, insurance eligibility, benefits, and related coverage details.
• Coordinate appointments with imaging facilities based on member needs, provider availability, and client requirements.
• Serve as the primary contact for members and facilitate communication with providers, clients, and internal teams.
• Monitor case progress, identify scheduling barriers, coordinate resolutions, and document interactions in internal systems.
• Support claims-related activities, administrative operations, provider relationships, and utilization of the Valenz Imaging program.

Requirements

• High school diploma or equivalent.
• At least two years of experience in healthcare scheduling, patient access, medical office operations, customer service, or a related healthcare support role.
• Strong verbal and written communication skills, organization, prioritization, attention to detail, and problem-solving ability.
• Ability to maintain confidentiality, handle sensitive information under HIPAA requirements, resolve routine issues, and escalate complex concerns.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Teams.
• Ability to learn scheduling platforms, EHR systems, CRM tools, and other healthcare software while working independently and collaboratively.

Nice to have

• Experience working remotely.
• Experience coordinating appointments in a healthcare, imaging, or provider setting.
• Associate degree in healthcare administration, business, or a related field.

Culture & Benefits

• Equipment provided for the fully remote role.
• Medical, dental, and vision insurance with company subsidies.
• HSA, FSA, and DCFSA spending account options.
• 401(k) with company match and immediate vesting.
• Paid vacation, sick leave, holidays, maternity and paternity leave, and flexible working arrangements.
• Employee assistance, pet insurance, discounts, and paid time off for philanthropic activities.